Hair Loss FAQs

• ​What happens during a hair-loss consultation?

We discuss your hair-loss concerns, hair history, lifestyle, and goals. We’ll also evaluate your hair and scalp and discuss solutions that may work best for you.

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• Do you treat alopecia?

We work with clients experiencing various forms of alopecia. While we do not medically treat or diagnose alopecia, we provide hair-loss support and customized non-surgical hair solutions.

 

• Do you work with clients experiencing chemotherapy-related hair loss?

Yes. We provide private, compassionate consultations and customized hair solutions for clients experiencing chemotherapy-related hair loss and other medical treatments.

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• What is the difference between a topper and a wig?

A topper covers a specific area of hair loss while blending with your natural hair. A wig provides full-head coverage.

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  How do I know which hair solution is right for me?

That’s exactly what your consultation is for. We’ll evaluate your hair loss, lifestyle, desired look, and budget to recommend the best options for you.

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  How long does a consultation take?

Most consultations take approximately 20 to 30 minutes, depending on your individual needs.

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• Do I need a referral?

No. You don't need a referral to schedule a consultation with us.

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  Are hair units refundable?

No. Because our hair units are customized and personal, all hair-unit sales are final and non-refundable.

 

• How long does processing take?

Processing times vary depending on the hair solution selected. We'll discuss your estimated timeline during your consultation.

 

• Can I bring someone with me to my consultation or in-person appointment?

To provide you with the most personalized experience, consultations and appointments are reserved for the client receiving the service. This allows us to speak one-on-one, clearly understand your concerns and goals, and create a solution based on what you want and need. We appreciate your understanding and respect for this process.